Contact Details
Recruiter's Name Navkiran Kaur
E-mail navkiran.kaur@canon.co.in
 

Job Description
 
Title/ Position Name : Sr Engineer,Customer Support - DC
Primary Reporting to : Area Service Manager, DC Service
Location : Hyderabad
Division : Market Engineering Division
Grade : B1
 
 
Postion Description

Item

Description

Position Function/ Purpose

  • Responding to and resolving Technical Complaints from Customer
  • Ensuring service deliverables in service territory

Education and Experience

  • Degree/Diploma in Electronics.
  • IT Literate: Knowledge of Computers / MS office / web.
  • 4 to 6 years of relevant experience.

Essential Functions

S. No.

Job Duties

1

 Technical Support
  • Service Operations and field activity.
  • Service of particular Machine In Field (MIF) allocated.
  • Installation/ Commissioning/ Sales Support on all Canon DC Products.
  • Resolution of customer complaint.

2

 Customer Support
  • Customer Relations Management.
  • Contract Penetration improvement.
  • Monitor and improve print volumes in service branch.
  • Customer retention.